Retail Operations

NCFE Level 2 Certificate

Overview

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

What you will learn

This free course is split into manageable units:

Develop understanding of the different aspects of the retail industry
Learn about customer payments and the selling process
Understand how to provide good customer service
Learn how to deal with queries and complaints
Gain an understanding of basic retail law and the importance of correct stock control

Benefits

Gain a nationally recognised qualification
Improve your skills to help create a long-standing career pathway in your chosen industry
Courses are delivered as distance learning, allowing you to choose when and where to study
Personal tutors are assigned to ensure you have the support needed to succeed

Eligibility

Fully funded subject to meeting the eligibility criteria:

Living in England
Have lived in the UK/EU/EEA for at least 3 years*
19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
Not on an apprenticeship
Not completed any part of the course before

*EEA nationals will need to have obtained either pre settlement or settled status and provide evidence of this.