Event Planning
Level 2 Certificate
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Free customer service training
Free Online Course
Customer Service
Nationally Recognised Qualification
Free Course Details
Course Duration
The free online course takes on average 6 weeks to complete.
This will depend on learner ability and can be completed faster.
Course Delivery
The free course is 100% online.
Study from anywhere, at any time!
Awarding Body
The qualification is accredited by NCFE who are nationally recognised by qualification regulators.
Eligibilty Criteria
To qualify for government funding you must be:
- Currently live in England
- Resident in the UK/EU for 3+ years, for purposes other than study
- Must be aged 19+ (19-23-year-olds must have hold a level 2 qualification prior attainment)
- Must not be on an apprenticeship
Free Course Benefits
Level 2 Qualification
You will receive a nationally recognised level 2 qualification and accredited certificate on successful completion of this free course.
Flexible Learning
The online flexible learning means you can fit the free training around your schedule and learn from anywhere!
Expert Tutor Support
Your dedicated tutor will be assigned at the start of your course and will be available via email, text or phone call.
Career Booster
With new skills, knowledge and qualification you will be perfectly set up to boost your career and realise your full potential.
About this Free Online Course
In order to have a truly successful business, you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service.
Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles…
Government funded courses. Qualifications accredited by NCFE.
Free Course Units
Your free online course is split into manageable units.
No experience is needed for this qualification.
Unit 1
Principles of customer service and delivery
Unit Aim...
This unit provides learners with an understanding of customer service and its effective delivery.
Legal and ethical requirements relating to customer service and maintaining customer service information are also covered.
Unit 2
Understand customers
Unit Aim...
This unit provides learners with an understanding of the different types of customers.
Learners will understand the relationship between good customer service and customer loyalty, and how this affects the organisation in terms of reputation and image.
Unit 3
Understand employer organisations
Unit Aim...
This unit ensures learners understand organisational structures and the differences between the private, public and voluntary sectors.
Learners will be able to describe the internal and external influences on organisations and why change within the business environment is important.
Optional units
- Communicate with customers
- Communicate with customers using the telephone
- Handle customer information
- Deliver customer service online
- Resolve problems and deliver customer service to challenging customers
- Objections, promote additional products or services, and close sales
- Develop customer relationships
- Process sales orders and provide post transaction customer service
- Equality and diversity in the workplace in customer service
- Develop working relationships with colleagues
There are no exams!
You will complete assessment questions based on the skills and knowledge you have gained from the units.
Expert Tutor Support
A tutor will be allocated who will support you throughout the free course and provide valuable feedback against your assessments.
You will be able to discuss any queries or concerns via email, text or phone, whichever works best for you…
- The same tutor for the course duration
- Experts in their field - learn in confidence
- Customer care available 7 days a week
When you successfully complete this free online course you will receive an accredited level 2 certificate.
The certificate proves you hold a qualification that is regulated by Ofqual, accredited by NCFE, and recognised by the government.
Employers in the UK regard such qualifications as extremely valuable. This will help you to progress in your chosen career and realise your full potential.
Government Funded Online Course
Free Courses Online work with the very best training providers to offer adults in England the opportunity to gain lifelong skills via government-funded e-learning.
The funding is supplied by the Adult Education Budget (AEB). The AEB is a government-funded program that has been put in place to refresh skills, prepare adults for the workplace, and support career progression.
Join Thousands of Learners
Proactive learners from all over England are benefiting from our career-boosting courses
Start the Free Online Course
LIMITED SPACES...
Enrol online in under 10 minutes
Step 1
Create an account with us via the short form below
On submission, you will be directed to your secure application form…
Step 2
Complete your funded course application form
Select ‘Continue without an account’ to start your application.
On submission, you will be taken to your Skills Network user area…
Select ‘Step 2 Initial Assessment’
Step 3
Complete your brief initial assessment
On completion, you will receive an email asking you to accept your funded place.
Once you have accepted your place, you will be enrolled in your course.
- Please note: The West Midlands, Manchester, Liverpool, North of Tyne, Bristol and Bath are not funded via online enrolment.
If you live in any of the above areas please message us on Live Chat
Step 1 - Create an account
Excellent • TrustScore 4.8 out of 5
I have just enrolled to a free course for a subject I have always wanted to study thanks to this opportunity!
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I had been looking at a few course providers I was given a lot of help from Danielle and she answered all my questions, hence why I decided to sign up.
Paula Reading
This is my 2nd course and the process to register was simple.
David Gradwell
I wish i could meet same help and kindness everywhere.
Fatiha Himida
Brilliant as I'm doing NVQ level 2 in mental health awareness and wanting to do more courses as it more reliable than other places I've done.
Sarah Roper
Jemma was extremely knowledgeable and very helpful. The fact she has taken the courses herself definitely helps.
Michelle Bazeley
Really helpful and supportive ensuring you find the course for you and great little check ins to make sure everything is still on track , second course with them and would definitely do more!
Cindy Carlyle-Thorley
FAQs
Will I receive a certificate?
Yes! On successful completion of your free course you will receive your nationally recognised certificate in the post.
The certificate gives you the foundations to improve your job prospects.
All certificates are accredited by the awarding body NCFE, and regulated by Ofqual.
Why is the course free?
Funding is through the Adult Education Budget which is provided by the Education and Skills Funding Agency.
The Adult Education Budget is a government-funded program that has been put in place to refresh skills, prepare adults for the workplace, and support career change.
Am I eligible?
To qualify for government funding you must be:
- Currently live in England
- Resident in the UK/EU for 3+ years, for purposes other than study
- Must be aged 19+ (19-23-year-olds must have hold a level 2 qualification prior attainment)
- Must not be on an apprenticeship
How is the course delivered?
The course is delivered online.
Study from anywhere, at any time!
How long will the free online course take?
The free online course takes on average 6 weeks to complete.
This will depend on learner ability and can be completed faster.
Do I need to sit an exam?
No, there are no exams!
All courses require you to complete assessment questions based on the knowledge you have just gained from the units.
What equipment will I need?
You will need access to a computer and the internet.
The course can not be completed on a smartphone.
Is the qualification recognised by employers?
When you successfully complete this free online course you will receive an accredited level 2 certificate.
Employers in the UK regard such qualifications as extremely valuable. This will help you to progress in your chosen career and realise your full potential.
All qualifications are regulated by Ofqual and are the perfect way to boost any CV.
How many free courses can I do?
You can complete up to 5 courses in one year, however you can only do one at a time so you must finish one before moving onto the next.
I'm unemployed. Can I still do the course?
Yes! The free course is a great way to improve your CV and get into work.
More Questions?
Call our friendly team of advisers or jump onto live chat
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